What arrangements are in place for handling complaints regarding SEND provision?

All staff at Lark Rise Academy work with the needs of all children at the heart of all they do. 

Should the need for a complaint arise, parents/carers should in the first instance discuss the matter with their child’s class teacher. 

Should the problem remain unresolved, the complaint should then be discussed with the following people in this order: SENDCo; Headteacher; SEND Governor; Chair of Governors.

Every effort will be made to ensure a satisfactory resolution of the problem in as short a time as possible.